Terms and Conditions
Booking A Trip
All of our trips need to be registered for by filling up a registration form and following the booking processes and successful receipt of payments. A booking ONLY COMES TO EXISTENCE after we send a confirmation email from us stating the same. Before that, there is no existence and meaning of this Terms and Conditions.
Before a trip is booked by you, we are in no obligation of any sorts and may change the price, itinerary or service agreement of a trip, be it multiple times. Once a trip is booked, this Terms and Conditions stands valid, as our legal guiding rules.
Medical Conditions And Special Requirments
All of our trips demands a certain level of fitness and medical health. For all of our trips, you need to fill our medical certificate with correct information. In any case, the information stated by you or your doctor in the medical certificate will be treated as correct, and we won't be scrutinizing it. Tourkre has all the right to cancel or abandon a trip for the individual due to medical risks or fitness issues, before or in the middle of an ongoing trip. On such cases, no refund will be made for the remaining part of the trip cost whatsoever.
Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client's responsibility to check prior to booking. Tourkre is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests, but such requests do not form part of the Contract and therefore the Company is not liable for not serving these special requests.
Indemnity and risk of life adventure undertaken
- You understand that venturing in the high altitude and indulging in adventurous activities like trekking and mountaineering expeditions may expose you to inhospitable conditions which may pose serious risks to you in forms of physical or medical injury, and might even result in your death.
- You have given a consent that you have undertaken this trip with Tourkre Altitude Treks And Expeditions OPC Pvt. Ltd. at your own volition, cost and risk, and will not hold Tourkre Altitude Treks And Expeditions OPC Pvt. Ltd. or any of its representatives and staffs, responsible for any unforeseen consequences that can happen to me on this trek or expedition.
At Tourkre we believe in sustainable tourism through responsible travelling and it is one of our prime pillars of the organization. In all of our trip, we focus on keeping the mountains clean, benefiting the local community through our travels into their place and conservation of the natural flora and fauna of the place. We try to leave the mountains in better conditions than what we got into it. We make sure that in any case, we i.e our clients and staffs cause no harm to the environment at any cost. If possible and feasible, we even put voluntary efforts to clean the mountains and raise awareness amongst the local community. Irresponsible behavior with the environment will not be tolerated and we may also consider excluding the culprit from the group. In such cases, no refunds whatsoever will be made.
Changes in the itinerary
Please note that mountain adventures are always unpredictable. Bad weather in mountain regions can cause flight delays, road blocks, or getting stranded in one place, etc. In such cases, we will be required to change the itinerary as per the situation. The itinerary will be changed with the best intentions to complete the trip as much as feasible, for everyone in the team. Such changes will always be made to keep the total number of days in the trek to be unchanged, If for any case, where the number of days increases, extra cost for the day needs to be borne by the clients for the extra days. The amount will be calculated by Tourkre office/staffs. In no case any refund will be made if the trip is cancelled in the middle due to situations beyond our control. However, every effort will be made to adjust the remaining days to change to some other itinerary.
Moreover, Tourkre does not accept any responsibility for costs incurred as a result of missed flights, trains or buses, but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.
Documents to be carried
You must carry a valid photo identity card like passport, voter's ID or aadhar card. These documents might be required for issuing various permissions required to travel. Tourkre is not responsible for the safety of these documents, It is advised that proper care be taken to protect your documents from getting damaged due to rain, theft, misplacement, etc. Also, please carry 2 passport sized photos. Many permits require them. It will only be used when required.
Also, very importantly, carry Tourkre Travel Disclaimer and Medical Certificate in original copies which needs top be submitted to the trek leader in the base camp.
No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilized.
In case, Tourkre cancels the trip due to unforeseen circumstances it would be happy to suggest an alternative trip/dates. You shall be notified of same. You may accept the alternate trip suggestion, voucher (with one year redeemable limitation) or request another trip of your choice. The difference in cost, if applicable, will have to be borne by you. Tourkre shall, under no circumstances, be liable for any additional costs, credit card charges, TAC(s), travel arrangements including but not limited to flight cancellation, railway, hotel, visas costs, onward arrangements coinciding with this trip etc. Refunds in such a scenario will happen as per our cancellation policy.
Refunds are not possible for any missed or unused services including voluntary / involuntary termination of tour on account of sickness, death of a family member, late arrival on the tour etc.
Tourkre is also not liable to pay any compensation for any loss arising as a consequence of trip curtailment, alteration, extension or cancellation due to any reasons. However, you expressly agree that, in any event, the maximum liability of Tourkres will be limited to the trip cost paid to Tourkre.
injuries and evacuation:
Tourkre would not be financially liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. We advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter, wherever available and required.
However, Tourkre will take all the necessary care required to take care of any injuries. The team will be accompanied by a Team Leader who will handle required first aids and work out the evacuations.
Baggage and personal effects are at your risk throughout the trip. You are solely responsible for your personal belongings while on-trip. Tourkre is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveller's cheques, or any other travel document or item owned by you while on tour, whatever the cause.
Inclusions for each trip are different and the accommodation, meals, arrival or departure transfers, guides, entrances fees, equipment and baggage handling, if included, are as specified with the itinerary.
Unless otherwise stated, insurance, international and domestic airfares, cost of obtaining passports and visas, airport departure taxes, excess baggage charges, gratuities to guides, drivers and camping staff, meals other than those specified in the itinerary, beverages, personal expenses such as laundry, phone calls and optional tour prices are extra.
You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural and geographical attributes present certain risks, dangers and physical challenges. By booking a tour with Tourkre, You accept that you are aware of the personal risks, dangers and challenges attendant upon such travel and that you assume the risks involved. You hereby assume all such risk and release Tourkre from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges and laws in effect as well as your local embassy contacts in each destination.
You are requested to understand that to run such a monolith operation, Tourkre hires the services of Third Parties who are professionals in their field. You hereby undertake to absolve Tourkre from any liabilities, vicarious or otherwise arising from deficiency in service of these third parties. Tourkre will not be responsible for any harm, loss or damage to your luggage, belongings or self when carried by porters, ponies or vehicles, during the trip, your arrival and departure or stay at the hotel / guest house.
The web pages / content of the website can change anytime without prior notice and is only to supply general information to you. We or any third party do not offer any kind of warranty or guarantee regarding the content's accuracy, information, timeliness and performance of this website for any definite reason or purpose. If you find any information or materials inaccurate to your knowledge, we explicitly eliminate such acknowledgement as per the Law. We are not accountable for your usage of the website's information and materials. It shall be at your own risk and responsibility to acquire and accept any information, product and services provided by us to meet your specifications.
We are the owner of the website and have been authorized the license of the same. Therefore, if any duplication of the layout, design, style, graphic, appearance and other licensed content is made, we are permitted to take legal action against the offender. Copyright law applies and shall be exercised.
We shall pursue all available legal actions criminal and / or civil against unauthorized use of the website that can cause damage to the company.
You shall not link our website to your own or to some other web page without acquiring a written consent from us. For providing more information, we might add informative links of other websites. This shall not be considered as an endorsement of the other website and we are not responsible for any content or material provided by them.
We have sincerely acknowledged all the trademarks mentioned in the website which are not owned by us. Having mentioned the above, any dispute raised by you which is offending, our website or company is subject to the Indian Laws and Regulations.